At Mood Zoom, we take immense pride in the quality and craftsmanship of our premium earrings. We want you to be completely satisfied with your purchase. If your jewelry does not meet your expectations, we offer a straightforward return and refund process designed to be fair, transparent, and fully compliant with United States consumer protection standards.

1. RETURN WINDOW

You have 30 days from the exact date of delivery to initiate a return. If 30 days have passed since your package was delivered according to the carrier’s tracking data, we unfortunately cannot offer you a refund or exchange.

2. RETURN CONDITIONS

To ensure hygiene and safety standards (as per jewelry industry regulations), your earrings must meet the following strict criteria to be eligible for a return:

• Condition: The earrings must be completely unworn and unused. For hygiene reasons, we cannot accept returns on earrings that have been tried on or worn.

• Original State: They must be in the exact same condition that you received them, with no scratches, dents, or signs of wear.

• Packaging: The item must be returned in its original jewelry box and all protective packaging.

• Non-Returnable Items: We cannot accept items that show any signs of wear, chemical damage (perfumes/lotions), or physical alterations.

3. HOW TO START A RETURN PROCESS

To initiate a return, please follow these steps:

1. Contact our support team via email at support@moodzoom.shop.

2. Provide your Order Number and a brief description/reason for the return.

3. Our team will review your request within 24 business hours and provide you with a unique Return Authorization Number (RAN) and the designated return warehouse shipping address.