At Mood Zoom, we are committed to ensuring your premium earrings are delivered with the highest level of care and professional handling. We ship exclusively within the United States, utilizing reliable carrier networks to ensure your order reaches you securely and promptly.

1. SHIPPING TIMELINES & ORDER CUT-OFF

To provide complete transparency on when your order will arrive, we utilize the following structured timeline for all domestic orders:

• Order Cut-off Time: 5:00 PM (GMT-5:00), Monday to Friday.

• Handling Time (Processing): 1 – 3 Business Days (Monday to Friday). This includes order verification, quality inspection of the jewelry, and secure packaging.

• Transit Time (Delivery): 3 – 7 Business Days (Monday to Friday). This is the duration it takes for the courier to deliver the package from our Honolulu facility to your destination.

• Total Estimated Delivery Time: 4 – 10 Business Days.

Note: Orders placed after 5:00 PM (GMT-5:00) on Friday or during the weekend will begin processing on the following Monday.

2. SHIPPING RATES (TOTAL TRANSPARENCY)

We believe in straightforward pricing with no hidden surprises or administrative fees at checkout.We believe in straightforward pricing with no hidden surprises or administrative fees at checkout.

• Domestic Shipping (United States): We charge a Flat Rate of $15.00 for all orders.
• The price you see on the product page is the final price for delivery to your doorstep. No hidden handling or packaging fees will ever be added at checkout.

3. DELIVERY AREA RESTRICTIONS

Mood Zoom currently ships exclusively to addresses within the United States. At this time, we do not offer international shipping. To ensure the secure, tracked, and safe delivery of our jewelry, we do not ship to P.O. Boxes or APO/FPO/DPO addresses.

4. SHIPMENT TRACKING INFORMATION

Transparency is a core priority at Mood Zoom.

• Once your earrings have been inspected and dispatched from our facility, you will automatically receive a Shipping Confirmation Email.

• This email will include your unique tracking number and a direct link to the carrier’s website (e.g., FedEx, UPS, or USPS).

• Please allow 24–48 hours for the tracking information to update on the carrier’s portal once you receive the notification.

5. SHIPPING ADDRESS CHANGES

We strive to process and fulfill orders as quickly as possible. Therefore, we cannot guarantee any changes to the shipping address once an order has entered the handling phase. Once a package is in transit, we are completely unable to change the delivery address. Please double-check your shipping details at checkout to ensure absolute accuracy.

6. WRONG ADDRESS & UNDELIVERABLE PACKAGES

If a package is returned to our facility due to an incorrect or incomplete address provided by the customer, or if the package is deemed undeliverable by the carrier after multiple attempts, the customer will be responsible for any additional shipping costs associated with re-sending the item.

7. DAMAGED OR DEFECTIVE PACKAGES IN TRANSIT

Each Mood Zoom product undergoes a rigorous quality check before shipment. However, if your package arrives visibly damaged by the carrier:

• Please take clear photos of the exterior packaging and the condition of the earrings immediately.

• Contact our support team at support@moodzoom.shop within 48 hours of delivery.

• We will work swiftly with the carrier to resolve the issue and ensure you receive a replacement or a solution in accordance with our Return and Refund Policy.

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CONTACT INFORMATION

For any questions regarding your shipment, please reach out to our team: