Welcome to the Mood Zoom FAQ page. We believe in complete transparency and want to ensure you have all the information necessary to shop for our premium earrings with absolute confidence. If your question is not answered below, our Honolulu-based team is available at support@moodzoom.shop.

SHIPPING & ORDERS

How long will it take to receive my earrings?
At Mood Zoom, we aim for a streamlined delivery process.

• Order Handling/Processing Time: 3 – 4 business days (Monday – Friday).

• Transit/Shipping Time: 5 – 8 business days (Monday – Friday).

• Total Delivery Estimate: 8 – 12 business days.

What is the order cutoff time?
Our order cutoff time is 5:00 PM (GMT-10:00) Hawaii-Aleutian Standard Time. Orders placed after this time will begin processing the following business day. Please note that we currently ship exclusively within the United States.

How can I track my shipment?

Once your order is dispatched from our facility, you will receive an email containing your tracking number and a link to the carrier’s website (USPS, FedEx, or UPS). You can monitor your jewelry’s journey in real-time.

What are your shipping charges?

We apply a clear Flat Rate Shipping charge of $15.00 to all domestic orders within the United States. (Note: If you offer Free Shipping, change this to “We offer Free Shipping on all orders”).

Can I change or cancel my order?

If you need to make a change, please contact us immediately via email. We can modify or cancel orders as long as they have not yet entered the fulfillment process. Once an order is processed, we are unable to make further changes.

RETURNS & REFUNDS

What is the Mood Zoom return window?
We offer a 30-day return policy. You have 30 days after receiving your earrings to request a return. Due to hygiene and safety standards, earrings must be unworn, unused, and in their original packaging.

Who pays for return shipping?

• For Defective/Damaged/Wrong Items: If the error is ours, Mood Zoom will provide a prepaid return label at no cost to you.

• For Change of Mind: If you decide you no longer want the item, the customer is responsible for the return shipping costs.

Are there any restocking fees?

No. Mood Zoom does not charge any restocking fees for returned items.

How long do refunds take?

Once we receive and inspect your return, we will notify you of the approval. Approved refunds are processed back to your original payment method within 10 business days.

PRODUCT & CARE

What materials are Mood Zoom earrings made of?
Quality and skin safety are our priorities. We offer earrings made from premium materials, including S925 Sterling Silver, 14K/18K Gold plating, and hypoallergenic alloys. Detailed material specifications are provided on every product page.

How should I care for my earrings?
To maintain brilliance, avoid contact with perfumes, lotions, and water. After wearing, gently wipe them with a soft cloth and store them in a cool, dry place.

PAYMENTS & SECURITY

What payment methods do you accept?
We accept major credit and debit cards, including 

• Visa 
• MasterCard 
• American Express 
• PayPal  
• Apple Pay

Is my personal information secure?
Yes. The Mood Zoom website utilizes SSL (Secure Sockets Layer) encryption technology to protect your data. We do not store your full credit card details on our servers.