FAQS
Welcome to the Mood Zoom FAQ page. We believe in complete transparency and want to ensure you have all the information necessary to shop for our high-quality earrings with absolute confidence. Please note that Mood Zoom operates exclusively as an online store. If your question is not answered below, our support team is available at support@moodzoom.shop.
SHIPPING & ORDERS
How long will it take to receive my earrings?
We offer a transparent and reliable delivery process for all orders:
- Order Handling & Processing Time: 3–4 business days (Monday – Friday).
- Transit Time: 5–8 business days via trusted logistics carriers within the United States.
- Order Cut-Off Time: 5:00 PM (GMT-05:00) Monday through Friday. Orders placed after this cutoff will begin processing on the following business day.
- Total Estimated Delivery Time: 8–12 business days. We currently ship exclusively within the United States.
How can I track my shipment?
Once your earrings are dispatched from our facility, you will automatically receive a shipping confirmation email containing your tracking number and a link to the carrier’s tracking portal so you can monitor your delivery in real-time.
Is shipping free, or are there hidden charges?
We provide Free Shipping on all orders across the United States. There are no hidden handling fees or unexpected costs at checkout; the price you see is the final price.
Can I change or cancel my order?
If you need to update or cancel your order, please contact us immediately at support@moodzoom.shop. We can modify or cancel orders as long as they are still within the processing phase and have not yet been dispatched. Please ensure your shipping address is accurate during checkout, as customers are responsible for delays or losses resulting from incorrect address details.
RETURNS & REFUNDS
What is the Mood Zoom return window?
We offer a 30-day return window starting from the date your order is delivered. To be eligible for a return, earrings must be unworn, unused, and in the exact same condition that you received them, complete with original packaging.
Who pays for return shipping?
- For Damaged, Defective, or Incorrect Items: If your earrings arrive damaged, defective, or if you received the wrong item due to an error on our part or a logistics issue, Mood Zoom takes full responsibility and covers the cost of return shipping.
- For Change of Mind: If you wish to return a product because you changed your mind after delivery, the customer is responsible for purchasing the return shipping label and using a trackable shipping method.
Do you accept exchanges?
We do not offer direct exchanges. If you would like a different earring style, please return your original item following our standard return procedure and place a new order on our website.
Are there any restocking fees?
No. Mood Zoom does not charge any restocking fees on returns.
How long do refunds take?
Once we receive and inspect your returned item, we will notify you via email regarding the status of your refund. Approved refunds are processed back to your original payment method within 10 business days.
PRODUCT & CARE
What materials are Mood Zoom earrings made of?
Quality, durability, and skin comfort are our top priorities. We offer high-quality earrings crafted from skin-friendly materials, including S925 Sterling Silver, 14K/18K Gold plating, and hypoallergenic alloys. Detailed material and sizing specifications are provided on every product page.
What types of earrings do you offer?
We specialize exclusively in earrings and offer a curated variety of sub-categories, including:
- Stud Earrings
- Hoop Earrings
- Dangle & Drop Earrings
- Statement Earrings
How should I care for my earrings?
To maintain the shine and longevity of your jewelry, avoid direct contact with perfumes, lotions, harsh chemicals, and water (showering/swimming). After wearing, gently wipe them with a soft cloth and store them in a cool, dry place.
PAYMENTS & SECURITY
What payment methods do you accept?
For a secure and convenient checkout, we accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover, as well as secure digital payment options. Accepted payment icons are clearly visible at checkout and in our website footer.
Is my personal and payment information secure?
Yes, your security is our highest priority. The Mood Zoom website utilizes 256-bit SSL encryption to protect your data during checkout. We do not store your complete credit card details on our servers, and all transactions are processed securely through PCI-compliant payment gateways in USD.
Business Name: Moodzoom
Business Email: support@moodzoom.shop
Business Hours: Monday To Friday (9:00 AM – 5:00 PM)
Business Address: 2028 Kūhiō Ave, Honolulu Hawaii 96815, United States