Shipping Policy

SHIPPING POLICY

Last Updated: Aug 24, 2026

At Mood Zoom, we are committed to ensuring your high-quality earrings are delivered with the highest level of care and professional handling. We ship exclusively within the United States, utilizing reliable logistics carrier networks to ensure your order reaches you securely and promptly. All transactions and shipping values are processed in USD.

1. SHIPPING TIMELINES & ORDER CUT-OFF

To provide complete transparency on when your order will arrive, we utilize the following structured timeline for all domestic orders:

  • Order Cut-Off Time: 5:00 PM (GMT-05:00), Monday to Friday.
  • Handling & Processing Time: 3 – 4 Business Days (Monday to Friday). This includes order verification, quality inspection of the earrings, and secure packaging.
  • Transit Time (Delivery): 5 – 8 Business Days (Monday to Friday). This is the duration it takes for the courier to deliver the package to your destination.
  • Total Estimated Delivery Time: 8 – 12 Business Days.

Note: Orders placed after 5:00 PM (GMT-05:00) on Friday or during the weekend will begin processing on the following business day (Monday).

2. SHIPPING RATES (TOTAL TRANSPARENCY)

We believe in straightforward pricing with no hidden surprises or administrative fees at checkout.

  • Domestic Shipping (United States): Free Shipping ($0.00) on all orders.
  • No Hidden Fees: The price you see on the product page is the final price for delivery to your doorstep. No hidden handling, packaging, or administrative charges will ever be added at checkout.

3. DELIVERY AREA RESTRICTIONS

Mood Zoom currently ships exclusively to addresses within the United States. At this time, we do not offer international shipping. To ensure the secure, tracked, and safe delivery of your jewelry, please provide a physical domestic address.

4. SHIPMENT TRACKING INFORMATION

Transparency is a core priority at Mood Zoom:

  • Once your earrings have been inspected, packaged, and dispatched, you will automatically receive a Shipping Confirmation Email.
  • This email will include your unique tracking number and a direct link to the carrier’s tracking portal (e.g., USPS, UPS, FedEx).
  • Please allow 24–48 hours for the tracking information to update on the carrier’s portal once you receive the notification.

5. POTENTIAL SHIPPING DELAYS

While we make every effort to meet our estimated handling and transit timelines, unforeseen delays may occasionally occur due to extreme weather conditions, postal carrier bottlenecks, or public holidays. If your delivery is delayed past the estimated window, please contact our support team immediately at support@moodzoom.shop, and we will assist in resolving the issue with the carrier.

6. CUSTOMER RESPONSIBILITIES & ADDRESS ACCURACY

We strive to process and fulfill orders as quickly as possible. Please ensure you provide an accurate and complete shipping address, valid email address, and phone number at checkout so that we can send order confirmations and tracking updates.

  • Address Modifications: We cannot guarantee address changes once an order has entered the processing phase. Once a package is in transit, the delivery address cannot be modified.
  • Incorrect Address Liability: If a package is delayed, lost, or returned to our facility due to an incorrect or incomplete address provided by the customer, the customer will be fully responsible for the issue and any costs associated with re-shipping the order.

7. DAMAGED OR DEFECTIVE PACKAGES IN TRANSIT

Each pair of earrings undergoes a strict quality check before dispatch. However, if your package arrives visibly damaged due to transit handling by the logistics carrier:

  • Please take clear photos of the exterior packaging and the condition of the damaged earrings immediately.
  • Contact our support team at support@moodzoom.shop within 48 hours of delivery.
  • Mood Zoom takes full responsibility for items damaged during transit or due to fulfillment errors, and we will promptly assist you with a replacement or resolution in accordance with our Return and Refund Policy.

CONTACT INFORMATION

For any questions, order updates, or inquiries regarding our shipping process, please reach out to our team:


Business Name: Moodzoom

Business Email: support@moodzoom.shop

Business Hours: Monday To Friday (9:00 AM – 5:00 PM)

Business Address: 2028 Kūhiō Ave, Honolulu Hawaii 96815, United States