Returns & Refund policy

RETURNS AND REFUND POLICY

Last Updated: Aug 24, 2026

At Mood Zoom, we take immense pride in the quality and craftsmanship of our high-quality earrings. We want you to be completely satisfied with your purchase. If your jewelry does not meet your expectations, we offer a straightforward return and refund process designed to be fair, transparent, and fully compliant with United States consumer protection and Google Merchant Center standards. Please note that Mood Zoom operates exclusively as an online store.

1. RETURN WINDOW

You have 30 days from the date of delivery to initiate a return. If 30 days have passed since your package was marked as delivered by the logistics carrier, we unfortunately cannot offer you a refund.

2. RETURN ELIGIBILITY CONDITIONS

To ensure safety and hygiene standards for jewelry, your earrings must meet the following criteria to be eligible for a return:

  • Condition: The earrings must be completely unworn, unused, and in the exact same condition that you received them.
  • Original State: Earrings must be free from any scratches, dents, blemishes, or signs of wear.
  • Packaging: All items must be returned in their original jewelry box, along with all included protective packaging and tags.
  • Non-Returnable Items: We do not accept returns on items that show signs of wear, customer-inflicted damage, chemical exposure (perfumes, cosmetics, lotions), or physical alterations.

3. RESPONSIBILITY & RETURN SCENARIOS (WHO PAYS?)

We determine return responsibility based on the following specific scenarios:

A. Change of Mind (Customer Remorse)

If you change your mind about your order, please notify us immediately. If the handling and processing period has passed and your package is already dispatched or delivered, you may return the item within the 30-day window. In this case, the customer is fully responsible for purchasing the trackable return shipping label and arranging the return.

B. Damaged or Defective Products

Every pair of earrings undergoes quality inspection prior to shipping.

  • If the Fault is Ours or the Logistics Carrier’s: If your earrings arrive damaged or defective due to an error on our end, an incorrect shipping label, or transit handling by the carrier, Mood Zoom takes full responsibility. We will provide a prepaid return shipping label or send a replacement free of charge. Please contact us within 48 hours of delivery with clear photos of the defect.
  • If Damaged by the Customer: If the earrings are damaged, altered, or mishandled by the customer after delivery, the customer is strictly responsible, and the item is not eligible for a return or refund.

C. Wrong Items Received

  • Our Error: If we accidentally ship you the wrong pair of earrings, we take full responsibility, provide a prepaid return label, and cover all associated shipping costs to send you the correct item.
  • Customer Error: If the wrong item was selected or ordered due to a mistake made by the customer during checkout, the customer is responsible for providing the return shipping label.

4. HOW TO INITIATE A RETURN

To start a return, please follow these steps:

  • Email our support team at support@moodzoom.shop within your 30-day return window.
  • Include your Order Number, the reason for the return, and clear photos if the item arrived damaged or incorrect.
  • Our team will review your request within 24 business hours and provide you with return instructions and the designated warehouse address.

Important: Please do not ship items back to our Honolulu administrative office without prior authorization. Unauthorized returns cannot be tracked and will not be processed.

5. RESTOCKING FEES

At Mood Zoom, we believe in honest and transparent pricing:

Restocking Fee: $0.00

We do not charge any restocking fees, administrative fees, or restocking penalties for returned items.

6. EXCHANGES

We do not accept direct exchanges. If you wish to receive a different style, color, or design of earrings, please return your original product for a refund by following our standard return process and place a new order on our website.

7. REFUND PROCESS & TIMELINE

Once your return is delivered to our inspection facility and inspected by our team:

  • Notification: We will send you an email confirming receipt of your returned package and notifying you of the approval or rejection of your refund.
  • Refund Processing: If approved, your refund will be automatically processed back to your original payment method (e.g., Credit Card or PayPal).
  • Refund Window: Refunds typically take 5 to 7 business days to reflect in your account, depending on your card issuer or banking institution.
  • Late or Delayed Refunds: If you have not received your refund within 7 business days after approval, please first check your bank account and contact your credit card provider. If you have done this and still have not received your refund, please contact us at support@moodzoom.shop.

CONTACT INFORMATION

For any questions, return requests, or policy clarifications, please reach out to our customer care team:


Business Name: Moodzoom

Business Email: support@moodzoom.shop

Business Hours: Monday To Friday (9:00 AM – 5:00 PM)

Business Address: 2028 Kūhiō Ave, Honolulu Hawaii 96815, United States